What is Outsourcing services ?

Managed services are the practice of outsourcing part of management responsibilities and functions. It is a strategic method for improving operations and cutting expenses. It appears as an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done, or the model of hiring specialty resources to do the job and owning the risk and the cost.

Different types of outsourcing (with regard to intensity and strategic influence) usually used by companies, which for economic and/or technical reasons, do not wish to develop information systems by themselves.

Outsourcing Services

What Can these Services Offer My Business ?

  • • Will provide the awareness and assessment.
  • • Service desk application assessments and recommendations.
  • • IT based Helpdesk operation and maintenance service including asset management.
  • • Operation Services & partial or complete Administration Service for the IT infrastructure, Servers, Storages, Networking, and Backup & Voice.
  • • SLA-based outsourcing contract structure offering high-quality services.
  • • Quantitative management capacity along with asset management.
  • • Process customization on your business needs (incident, problem management etc. …).
  • • Team KPI alignment with IT & company strategy.
  • • IT strategy alignment with company strategy.